Refund policy

Returns

Returns will be accepted within 30 days. We sell handmade, bespoke and unique pieces, and as such some irregularities are the nature of the design. Please contact us if you have any questions about your purchased items.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@longweekendstore.com.au.

Sale items 
Unfortunately sale items cannot be returned.

Shipping
To return your product, after discussing with us, please send the product to: Long Weekend Store, Shop 1/ 68 Albert Street, Berry NSW 2535, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee that we will receive your returned item, please consider using a trackable shipping service or purchasing shipping insurance